A dramatic chandelier sets the tone with a cosy fireplace and corner bath for ultimate relaxation.
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This email is a humble note of appreciation for the excellent service you provided on Monday with Jocelyn’s 50th. Your attention to detail, great communication skills, and ready smile made the experience even better than we expected but have become accustom too.
Jocelyn says it was the best birthday ever and a lot of credit goes to the Feathers team.
Caillum my 10 year old nephew summed it up perfectly when he said, “the service in this place rocks!”.
Everybody is always accommodating and unbelievably helpful.
We talk about Feathers Boutique Hotel as our home from home but we cannot forget the “family” that takes the absolute greatest care of us.
Let’s start with our family members;
Mariaan, that infectious laughter and smile. She is the epitome of great service....Carla, is a breathe of fresh air and is ready at your beck and call....Nadia is proof that dynamite comes in small packages....my nephews just love you!....Chrystal, making the customer feel like king just comes naturally....The chefs, wow wow wow....
“The goal of a company is to is to have customer service that is not just the best but legendary”. You have achieved that legendary status.
Thank you from an extremely happy family member.....oops, client.
The Service, accommodation, and food were all excellent. Great Business retreat and home away from home. Very impressed with the service and attention to detail. Makes working away from home so much easier when you know everything is taken care of. Well done guys.
Feathers is an amazing hotel, and I thoroughly enjoyed the personal service, with the staff having a great combination of friendliness, warmth, professionalism and competence. I will definitely be back!
I really loved the attention to detail in the room. I would really recommend Feather Lodge. The staff was really friendly and helpful. The conference room was impressive and had all the requirements needed. The breakfast was fresh and tasty . I wish I could have stayed longer but was just required to stay for 1 night. The only thing I could say to improve the room is that the door to the loo did not have a very stable fit, but other than that it was a fantastic stay.
Thanks Feathers Lodge for your professional service this year! As life and business coaching academy we enjoyed facilitating our workshops and classes in your homely yet professional and retreat environment and conference facilities. We will definitely recommend your service.
Strong Foundation Skills Academy
I would like to express my appreciation to Carla who impressed me with her client service not once but twice. When I arrived at your establishment yesterday I was assisted by Carla…while processing the check in she discovered that no booking was made by the company. Naturally I thought oops…so I will now have to run around. Before that could even materialise Carla came to rescue and check for room availability…she even went as far as calling the travel agent and put me at rest that she will sort the admin out.
This morning, Carla arranged for a breakfast pack. Again something unexpected but very thoughtful.
Everything about this hotel impressed me. But it is the finer detail and the little touches that will bring me back here for future visits. Staff are very polite and approachable. Eager to help and personalized interaction with their guests was observed which just proves that their customer experience encourages loyalty.
Rooms are elegantly made up with great modern finishings. It was the first hotel where I have arrived and not first dived into my suitcase but was intrigued and first investigated all the interesting and fun details in my room. Including a minute-to-win-it type of feel to saving water when taking a shower!
Let’s not stop there. They didn’t. Breakfast was definitely that of champions. Great to have options beyond your standard buffet / continental servings when I’m away from home. There were some traditional options available on the menu. But also some really fresh and healthy choices. I opted it for avo on rye with poached eggs. It was delicious.
Feather’s hotel - NAILED IT! Thank you. I arrived stressed, tired, wanting to be home instead of spending another night in a hotel. I left feeling refreshed. More
Feathers Lodge is an absolute gem, which not only refers to the beautiful venue itself, but also to every staff member. Mariaan and the rest of the team went out of their way to accommodate our needs for the kitchen tea. The food was excellent and served hot on a cold & rainy day. Feathers Lodge exceeded all of our expectations and we will definitely continue to tell friends and family about them. Love this place!
This hotel gave us everything we needed. Their personal touch, consistent hospitality and friendly faces, as well as beautiful decor made us feel at home with some additional luxury. They catered to all our needs, and I’ll definitely return to this wonderful establishment.
Mukhtar R 5/08/2019
I stayed at the hotel last year and again last week. I was again not disappointed. Overall the hotel is excellent. Service great, staff very friendly and accommodating. Rooms comfortable and spacious. Hotel has a lovely atmosphere. Great breakfast. I will definitely recommend this hotel and will keep on going back.