I would like to express my appreciation to Carla who impressed me with her client service not once but twice. When I arrived at your establishment yesterday I was assisted by Carla…while processing the check in she discovered that no booking was made by the company. Naturally I thought oops…so I will now have to run around. Before that could even materialise Carla came to rescue and check for room availability…she even went as far as calling the travel agent and put me at rest that she will sort the admin out.
This morning, Carla arranged for a breakfast pack. Again something unexpected but very thoughtful.
I really loved the attention to detail in the room. I would really recommend Feather Lodge. The staff was really friendly and helpful. The conference room was impressive and had all the requirements needed. The breakfast was fresh and tasty . I wish I could have stayed longer but was just required to stay for 1 night. The only thing I could say to improve the room is that the door to the loo did not have a very stable fit, but other than that it was a fantastic stay.
Accommodation was excellent. the rooms were comfortable and spacious and all facilities provided. The staff were friendly upon arrival and provided all details pertaining to the hotel. I had dinner at the hotel and the food was excellent as well More
My 7 year old daughter and I spent a 'Girl's Night' at Feathers Lodge on Friday night. This is our second year doing so - and things just get better each year! This year we were unexpectedly upgraded to a suite - Thank you for that Mariaan! My daughter enjoyed the pool and room service :). This is a beautiful hotel with amazing staff who go out of their way to make your trip an enjoyable one! We'll be back!!!
We’ve had my daughters 21st birthday at this venue. It was amazing! An endless supply of food and endless supply of smiles. They made the day effortless and simply put, they made it amazing. The venue is perfect for any occasion with private and secure parking. Well done and thanks a thousand times over xxx
This email is a humble note of appreciation for the excellent service you provided on Monday with Jocelyn’s 50th. Your attention to detail, great communication skills, and ready smile made the experience even better than we expected but have become accustom too.
Jocelyn says it was the best birthday ever and a lot of credit goes to the Feathers team.
Caillum my 10 year old nephew summed it up perfectly when he said, “the service in this place rocks!”.
Everybody is always accommodating and unbelievably helpful.
We talk about Feathers Boutique Hotel as our home from home but we cannot forget the “family” that takes the absolute greatest care of us.
Let’s start with our family members;
Mariaan, that infectious laughter and smile. She is the epitome of great service....Carla, is a breathe of fresh air and is ready at your beck and call....Nadia is proof that dynamite comes in small packages....my nephews just love you!....Chrystal, making the customer feel like king just comes naturally....The chefs, wow wow wow....
“The goal of a company is to is to have customer service that is not just the best but legendary”. You have achieved that legendary status.
Thank you from an extremely happy family member.....oops, client.
This hotel gave us everything we needed. Their personal touch, consistent hospitality and friendly faces, as well as beautiful decor made us feel at home with some additional luxury. They catered to all our needs, and I’ll definitely return to this wonderful establishment.
Mukhtar R 5/08/2019
Let me be totally honest - good coffee makes for a good stay, but apart from that...
Everyone I met went out of their way to make my stay as comfortable as possible. From giving me a "take-away" breakfast loaded with goodies to room service that was fresh and flavourful.
Thanks Feathers Lodge for your professional service this year! As life and business coaching academy we enjoyed facilitating our workshops and classes in your homely yet professional and retreat environment and conference facilities. We will definitely recommend your service.
Strong Foundation Skills Academy
Feathers Lodge is an absolute gem, which not only refers to the beautiful venue itself, but also to every staff member. Mariaan and the rest of the team went out of their way to accommodate our needs for the kitchen tea. The food was excellent and served hot on a cold & rainy day. Feathers Lodge exceeded all of our expectations and we will definitely continue to tell friends and family about them. Love this place!